Refund policy

Right of Withdrawal Consumers have the right to withdraw from this contract within fourteen days without giving any reason. Withdrawal Period The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, has taken possession of the goods. Exercise of the Right of Withdrawal To exercise your right of withdrawal, you must inform us (VEXA Jewelry) of your decision to withdraw from this contract via a clear statement (e.g., by email). To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period expires. Consequences of Withdrawal If you withdraw from this contract, we will reimburse you all payments received from you, including delivery costs (except for any additional costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us). immediately and at the latest within fourteen days from the day on which the notification of your withdrawal is received by us. For this refund, we will use the same payment method that you used for the original transaction unless explicitly agreed otherwise. Return of goods You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of your withdrawal. You will bear the direct costs of returning the goods yourself. Please note that the goods must be returned unworn, undamaged, and in their original condition. Exclusion of the right of withdrawal The right of withdrawal does not exist for contracts for the supply of goods that are not suitable for return for hygiene reasons if their seal was removed after delivery. End of the withdrawal instructions